At ETHAEL, every fragrance is thoughtfully crafted to deliver a refined sensory experience. Due to the personal and hygienic nature of our products, we maintain a strict policy regarding returns.

1. NO RETURNS

All purchases made on ETHAEL are non-returnable.

2. REPLACEMENT & REFUND ELIGIBILITY

We offer replacement or refund (in exceptional cases) only under the following circumstances:

• Product received in a damaged condition

• Leakage during transit

• Incorrect product delivered

• Verified manufacturing defect

3. CLAIM REQUIREMENTS

To ensure a fair and transparent resolution process, customers must:

• Raise a request within 24 hours of delivery

• Provide the following:

• Uninterrupted unboxing video (mandatory)

• Clear images of the product and packaging

• Valid Order ID

• Claims submitted without an unboxing video will not be eligible for review

4. RESOLUTION PROCESS

Upon successful verification:

• A replacement will be offered as the primary resolution

• A refund will be issued only if a replacement is unavailable

• All refunds will be processed to the original payment method

5. REFUND TIMELINE

• Approved refunds are initiated within 3 business days

• The final credit timeline may vary depending on your payment provider

6. NON-ELIGIBLE CASES

We do not offer returns, refunds, or replacements in the following instances:

• Personal preference or dislike of fragrance

• Minor external packaging imperfections

• Products that have been used or partially used

Requests raised beyond 24 hours of delivery