PRIVACY POLICY

At ETHAEL, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you use our website, we may collect the following types of information:
Personal Information
• Name
• Email address
• Phone number
• Shipping and billing address
Order Information
• Products purchased
• Payment details (processed securely via third-party payment providers)
• Transaction history
Technical Information
• IP address
• Browser type
• Device information
• Cookies and usage data

2. HOW WE USE YOUR INFORMATION

We use your information to:
• Process and fulfil your orders
• Communicate order updates and support requests
• Improve our website and customer experience
• Send promotional emails, offers, or updates (only if you opt-in)
• Prevent fraudulent transactions and ensure security

3. PAYMENT SECURITY

All payments are processed through secure third-party payment gateways.
ETHAEL does not store or have access to your full payment details such as card numbers or CVV.

4. SHARING OF INFORMATION

We do not sell or rent your personal information.
We may share your data only with:
• Logistics partners for order delivery
• Payment gateways for transaction processing
• Service providers (such as analytics or marketing tools) to improve our services
All third parties are obligated to keep your information secure.

5. COOKIES & TRACKING

Our website uses cookies to:
• Enhance user experience
• Analyze website traffic
• Remember your preferences
You can choose to disable cookies through your browser settings.

6. DATA RETENTION

We retain your information only for as long as necessary to:
• Fulfil orders
• Comply with legal obligations
• Resolve disputes

7. YOUR RIGHTS

You have the right to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
To exercise these rights, please contact us.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure.